From IVR to IVVR/ITR – Empowering Next Generation Voice and Video Services

Triton Global Hosted IVR ServiceInteractive Voice Response (IVR) is a telephony technology that allows interaction from callers who respond to IVR prompts by voice response or pressing touch tone digits. The IVR can automatically respond with pre-recorded audio to further direct callers how to proceed and can be engineered to support any function that can be broken down into a series of menu choices.

Legacy Interactive Voice Response (IVR) systems came into prominence during the 1980’s and since then have become ubiquitous. The systems allowed enterprises to create a multitude of self-help telephony applications and automated responses which resulted in major cost savings and more consistent service and support. The systems scale well and can handle large call volumes.

More recently the IVR has evolved to Interactive Voice and Video Response (IVVR) which also allows automated video content and video calling.Read More…